Privacy Policy
Your privacy matters. This policy explains how we collect, use, protect, and manage your personal information in accordance with Australian privacy laws.
Last Updated: January 2025
Introduction
Welcome to Solar Meridian Sundial, operated by MegaPrizeAU.com. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or participate in our Australian lottery offerings.
By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our services.
This policy complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). We are committed to responsible data handling practices that respect your rights and protect your personal information.
Important Information
This Privacy Policy applies to all personal information collected through our website, retail locations, and any other channels through which you interact with Solar Meridian Sundial lottery services.
Information We Collect
We collect various types of information to provide, maintain, and improve our lottery services while ensuring compliance with legal and regulatory requirements. The information we collect includes:
Age Verification Data
To comply with Australian gaming regulations, we collect and verify information to confirm you are at least 18 years of age. This includes:
- Date of birth
- Government-issued identification documents (driver's license, passport)
- Identification verification records
Player Account Information
When you participate in lottery games, we collect personal information necessary to process your entries and manage your account:
- Full name
- Contact details (email address, phone number)
- Residential address
- Ticket purchase history and lottery entries
- Gaming preferences and settings
Payment and Financial Information
To process ticket purchases and prize payments, we collect financial information including:
- Payment method details (credit/debit card information, bank account details)
- Transaction history and purchase records
- Billing and invoicing information
- Tax identification numbers (when required for prize payments)
Note: We do not store complete credit card numbers. Payment processing is handled securely through certified payment processors.
Winner Information
If you win a lottery prize, we are required by law to collect additional information:
- Prize claim documentation and verification records
- Tax File Number (TFN) for significant prize amounts
- Banking details for prize payment transfers
- Publicity release consent (for major prize winners)
- Winner verification photographs and documentation
Location Data
We may collect location information to provide relevant services:
- Approximate geographic location based on IP address
- Retail location visit records (when you purchase tickets in person)
- Time zone information for draw time normalization
Usage and Analytics Data
We automatically collect certain information about how you use our website:
- Device information (device type, operating system, browser type)
- Website usage data (pages visited, time spent, navigation paths)
- Interaction patterns and user behavior
- IP addresses and network information
- Cookies and similar tracking technologies (see Cookie Policy)
How We Use Your Information
We use the information we collect for legitimate business purposes, including but not limited to:
Service Delivery and Transaction Processing
To process your lottery ticket purchases, manage your entries, conduct draws, and distribute prizes according to the rules and regulations governing our lottery services.
Age Verification and Compliance
To verify that all participants are at least 18 years of age and to maintain compliance with Australian gaming laws and regulations.
Legal and Regulatory Compliance
To comply with legal obligations, including reporting requirements to gaming regulatory authorities, tax agencies, and law enforcement as required by law.
Security and Fraud Prevention
To detect, prevent, and investigate fraudulent activities, security incidents, and potential violations of our terms of service or legal requirements.
Communication and Customer Support
To send you important information about your account, draw results, prize notifications, service updates, and to respond to your inquiries and support requests.
Marketing Communications
With your consent, to send you promotional materials, special offers, and information about new lottery games or services that may interest you. You can opt out at any time.
Service Improvement and Analytics
To analyze usage patterns, improve our website functionality, enhance user experience, and develop new features and services based on player preferences and behavior.
Responsible Gaming Support
To monitor gaming patterns, identify potential problem gambling behaviors, and provide appropriate resources and support services to promote responsible gaming practices.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:
Regulatory Authorities and Government Agencies
We are legally required to share certain information with gaming regulatory bodies, tax authorities, and law enforcement agencies as mandated by Australian law. This includes winner information, transaction records, and compliance documentation.
Payment Processors and Financial Institutions
We share necessary payment information with certified payment processors and financial institutions to complete transactions, process refunds, and manage prize payments securely.
Lottery Operators and Partners
We may share information with authorized lottery operators and service providers who assist in conducting draws, managing games, and delivering services on our behalf. All partners are bound by strict confidentiality agreements.
Service Providers and Vendors
We work with trusted third-party service providers who perform functions such as website hosting, data storage, analytics, customer support, and marketing. These providers only access information necessary to perform their services and are contractually obligated to protect your data.
Legal Requirements and Protection of Rights
We may disclose your information when we believe in good faith that disclosure is necessary to comply with legal obligations, enforce our terms and conditions, protect the rights and safety of our users and staff, or respond to lawful requests from public authorities.
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change and the choices you may have regarding your information.
Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security practices include:
Encryption Technologies
All sensitive data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
Secure Data Storage
Personal information is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
Access Controls
Only authorized personnel with legitimate business needs can access personal information, subject to strict authentication and logging requirements.
Regular Security Audits
We conduct regular security assessments, vulnerability testing, and compliance audits to identify and address potential risks.
Staff Training
All employees and contractors receive mandatory training on data protection, privacy practices, and security protocols.
Data Retention Policies
We retain personal information only as long as necessary for legitimate business purposes and legal compliance requirements.
Important: While we implement robust security measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your information using industry best practices.
Your Rights and Choices
Under Australian privacy laws, you have certain rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them:
Right to Access
You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used format.
We may charge a reasonable fee for processing complex or repeated requests.
Right to Correction
If you believe any information we hold about you is inaccurate, incomplete, or out of date, you have the right to request correction. We will update your information promptly upon verification.
Some information may require verification to ensure accuracy and compliance with legal requirements.
Right to Deletion
You may request deletion of your personal information, subject to legal and regulatory retention requirements. We will delete or anonymize your data when legally permissible.
Certain information must be retained for compliance with gaming regulations, tax laws, and legal obligations.
Right to Opt Out
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. You will continue to receive essential service-related communications.
Opting out does not affect communications necessary for transaction processing or legal compliance.
Right to Complain
If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
We are committed to resolving privacy concerns promptly and fairly.
How to Exercise Your Rights
To exercise any of these rights, please contact our Privacy Officer:
We will respond to your request within 30 days and may require verification of your identity to protect your information.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and provide personalized content. Cookies are small text files stored on your device that help us recognize you on return visits.
For detailed information about the cookies we use, how they work, and how to manage your cookie preferences, please refer to our Cookie Policy.
Cookie Management
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our website.
Read Full Cookie PolicyData Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:
Active Account Information
Personal information for active accounts is retained as long as your account remains open and for a reasonable period thereafter to comply with legal requirements.
Transaction Records
Lottery ticket purchases, prize payments, and financial transaction records are retained for a minimum of 7 years to comply with Australian tax and gaming regulations.
Winner Information
Information about prize winners is retained indefinitely for regulatory compliance, audit purposes, and to maintain the integrity of our lottery operations.
Analytics and Usage Data
Anonymous usage data and analytics are retained for up to 2 years to help us improve our services and understand user behavior patterns.
When personal information is no longer required, we securely delete or anonymize it in accordance with our data destruction policies and legal requirements.
Children's Privacy
18+ Age Requirement
Our services are strictly intended for adults 18 years of age and older. We do not knowingly collect personal information from individuals under 18 years of age.
If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such information from our systems.
Parents and guardians are responsible for ensuring minors in their care do not access or provide information through our services. If you believe we have collected information from a minor, please contact us immediately at privacy@MegaPrizeAU.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by:
Posting a prominent notice on our website
Sending an email notification to registered users
Updating the Last Updated date at the top of this policy
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:
Privacy Officer
Mailing Address
Privacy Officer
MegaPrizeAU.com
Victoria, Australia
Regulatory Authority
If you are not satisfied with our response to your privacy complaint, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Your Privacy Matters
We are committed to protecting your personal information and maintaining transparency in our data practices. This Privacy Policy reflects our dedication to responsible data stewardship and compliance with Australian privacy laws.
Thank you for trusting Solar Meridian Sundial with your information.
Related Legal Documents
Review our complete legal framework to understand your rights and our commitments.